$100

Hourly Consulting Rate

Dhananjaya Deevi

Independent Consultant (Freelancer)

Industry Experience

Information Technology/IT

Location Supported Onsite

Japan

United States

Skills

  • Technical Consultant

Product Specialization

  • Salesforce CRM

About

An incisive I.T member with over 18+ years of techno-managerial experience in Service Delivery & Support, Project Management & Software Testing with reputed organization(s) in the Product and Service segment.
ACHIEVEMENTS & RECOGNITION
Company : EPAM Systems
• 2 times “Speaker” for the Global I.T.Week on the Salesforce Technology
Company : Salesforce.com
• Awarded “Customer Support Group -Exceptional Expertise” for the year 2014.
• Badge Premier Expert – Customers For Life.
• Recognized as “Security Knight” , “Security Padwan”
• Identified a security bug product post production in the Og62 of Salesforce.com
• Badge as “Program Architect: Scalability & Large Data Volumes Badge”
Company : SumTotal Systems:
• Resolving a P0 bug for customers resulted in Customer retention and loyalty. Received appreciations from the SumTotal Japan executive team and customers for the exceptional work
• Reduced the incoming of the support cases by 20% by identify P0 bug that helped the company to re-consider the design of the product for efficient use of the application.
• Received the “Knowledge Base outstanding contribution” award in SumTotal Systems.
• Initiated “Tip of the Day” concept. This helped engineers across all the global office(s) to resolve support issues quickly.

Top 3 Project Highlights

SmileDirectclub

End to End Project Implementation and Testing of Salesforce Health Cloud.... Read more

GAF

Testing the functionality of GAF using Salesforce Sales Cloud, Service Cloud and CPQ... Read more

MB-USA

Testing the functionality of MB-USA using Salesforce Sales Cloud, and CPQ... Read more

Education

Masters in Information Technology

Completed my Masters in I.T from Manipal Academy of Higher Education...

Certifications

Salesforce Certified Administrator

Im a Certified Salesforce Administrator and Advanced Administrator.. Read more

Salesforce Certified Data Architect

Im a certified Data Architect.. Read more

Employment

Sr. Lead Consultant Salesforce

2015 - 2018
  • Preparation of the Salesforce Project Plan(s) and Strategy.
  • Identify critical path decisions, make recommendations and influence program leaders and business process owners to maximize project payback
  • Review current-state business processes and use cases supported by client
  • Work as SME to understand the current system and help the team to transition to SFDC platform.
  • Implementation and End-user testing of the Service & Sales Cloud.
  • Obtain business perspective of what works well, what doesn’t, and why
  • Identify potential opportunities for improvement based on process and technical pain points
  • Daily / Weekly Status meeting with the Clients.
  • Code Review, Check / Review the documents.
  • Keep track of the new requirements/change in the requirements of the Project.
  • Organize the status meetings and send the Status Report (Daily, Weekly etc.) to the stake holders
  • Implement best Salesforce practices.
  • Ensure the timely delivery of different milestones.
  • Performance Review/ Goal settings for the team.

Sr.Technical Support Engineer

2012 - 2015
  • Take a consultative approach during every customer/client encounter.
  • Go beyond dispensing data & information and bring knowledge, wisdom to the interaction with stakeholders
  • Ensure the highest level of customer satisfaction by understanding and identifying the customer’s business, building and maintaining strong working relationships and managing the customers effectively.
  • Monitor support requests to identify any recurring issues and recommend changes to product/process.
  • Share best practices with team members to contribute to enhance the quality and efficiency of customer support. Participate in individual or team projects to enhance the quality and efficiency of customer support.

Project History

SmileDirectclub

End to End Project Implementation and Testing of Salesforce Health Cloud.

GAF

Testing the functionality of GAF using Salesforce Sales Cloud, Service Cloud and CPQ

MB-USA

Testing the functionality of MB-USA using Salesforce Sales Cloud, and CPQ

Barcudda Networks

Testing the functionality of Barcudda Networks using Salesforce Sales Cloud, Service Cloud and CPQ

Education

Masters in Information Technology
2000-2003

Completed my Masters in I.T from Manipal Academy of Higher Education.

Certification

Salesforce Certified Administrator
2013-Present

Im a Certified Salesforce Administrator and Advanced Administrator

Salesforce Certified Data Architect
2017-Present

Im a certified Data Architect

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