Hourly Consulting Rate

Desma D'Souza

Chief Talent Advisor

Industry Experience


Electrical/Electronic Manufacturing

Hospital/Health Care

Information Technology/IT

Previously at


Location Supported


Languages Supported



  • HRIS
  • HRMS
  • HCM

Product Specialization

  • Oracle ERP Cloud
  • SAP Success Factors


Desma is a strategic HR leader with over 14 years of international experience across industries. She partners with business leaders to design and lead the People Strategy and operational plan for organizations with employee populations ranging from 1000+ to 22,000+. Desma is passionate about ensuring that the HR agenda is designed to impact business results and partners with business leaders to drive this agenda successfully.
Desma has been a key member on several mergers & acquisitions projects involving workforce restructure and leading the HR change management agenda during periods of transition. In addition, she has also authored multiple award-winning submissions for the GCC HR Excellence Awards as well as Brandon Hall Excellence Awards.

Top Project Highlights

HR Systems Project Management

As part of my role of Head of HR for a green field healthcare project (100 Bed hospital + satellite clinics), I led the People strategy including the design and implementation of the HR Information System (Oracle Fusion) which included the following modules: - Recruitment - On-Boarding - Performance Management - Learning Management System

Workforce Planning Automation

A 350+ bed hospital with a 3000+ employee population had a paper-based process to design, approval and implementation of the workforce management (manpower planning and review) process which approximately 5 levels of approval. This resulted in a lengthy, cumbersome process with missing documents and no central system of record. I worked with the IT team to re-design the process to manage all approvals and a central system of record electronically through Sharepoint. This was welcomed by the business as a much more efficient way to manage the process especially with multiple physical office locations.

ERP System

A luxury airline was changing its ERP from Oracle to SAP Success Factors which required all HR processes to be reviewed and re-designed for implementation in SAP Success Factors. I was assigned to the core team leading this project to review, re-design and re-map all HR processes including recruitment, on-boarding, payroll, performance management, learning & development, off-boarding etc.


HR Director | King’s College Hospital London

  • Collaborated with Senior Leadership to develop strategic goals, policies, and programs that align with business initiatives. Led HR activities for a successful Dubai Health Authority (DHA) inspection of 2 Medical Centres and the Hospital Led workforce analysis and planning initiatives to ensure the right skill mix is in place Designed a robust selection process to support the growth of internal talent or select external talent Promoted development of the business leadership in support of positive employee relations to ensure consistent and unbiased implementation of policies and procedures Coached senior leadership on their leadership effectiveness and employee engagement initiatives Led talent review sessions to retain top talent and build development initiatives to grow talent Counseled the business on all employee relations in accordance with local legislation Led change management initiatives to influence a recognizable shift in culture Measured and analyze effectiveness of human capital initiatives to ensure continuous improvement Led a team of professionals, instilling a culture of collaboration, accountability and transparency, to ensure the highest levels of performance and productivity

Senior HR Business Partner | Cleveland Clinic Abu Dhabi

  • Partnered with the Leadership team (circa 45 Directors/Senior Directors) to develop and deliver the people strategy for the business Trusted HR Advisor to multiple business units/service lines ensuring consistent applications of all HR Policies & Procedures Led the Talent Management agenda to create robust succession plans to develop and retain high performers Developed first line management to drive effective people solutions and exceptional business results Reviewed HR metrics to recommend improvement initiatives to increase organizational effectiveness Full member at organization wide committees, representing HR Business Partners and/or Human Capital Developed HR team members (UAE Nationals) to create the next generation of HR Business Partners

HR Business Partner| Etihad Airways

  • Acted as single point of contact for 700+ employees across 4 Global Contact Centers in Abu Dhabi, Al Ain, Mumbai & Manchester Re-designed and implemented key HR processes for execution within the business Led cross-functional projects to improve employee engagement Pro-actively identified gaps, proposed and implemented changes necessary to address risks Led recruitment of key roles and designed succession plans for key talent and positions Designed and maintained organization vitality charts to support developments within organization Led performance improvement and related positive changes in people management Challenged the internal structure of the business and proposed amendments


Advanced Value Negotiations Skills

INSEAD, Abu Dhabi Campus

Berkeley Executive Leadership Program

UC Berkeley Center for Executive Education, San Francisco


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